Customer Commitment Policy
We are committed to offering our customers the highest possible standards of service the insurance industry has to offer. We subscribe to the Platinum Rule: Treat others the way they want to be treated
Our commitment to you
We will:
- provide you with clear information about the products and services we offer and that of our partners
- ascertain your individual requirements before recommending an insurance policy
- not recommend an insurance policy if one is not required
- encourage you to ask if there’s something you don’t understand
- look after your requirements before, during and after you have purchased an insurance policy
- ensure you are advised well in advance of your insurance renewal
- ensure you receive documents promptly
- listen and respond to any and all feedback, including ways to improve our service