Customer Commitment Policy

We are committed to offering our customers the highest possible standards of service the insurance industry has to offer. We subscribe to the Platinum Rule: Treat others the way they want to be treated

Our commitment to you

We will:

  • provide you with clear information about the products and services we offer and that of our partners
  • ascertain your individual requirements before recommending an insurance policy
  • not recommend an insurance policy if one is not required
  • encourage you to ask if there’s something you don’t understand
  • look after your requirements before, during and after you have purchased an insurance policy
  • ensure you are advised well in advance of your insurance renewal
  • ensure you receive documents promptly
  • listen and respond to any and all feedback, including ways to improve our service

Errors and Omissions Insurance